Soor

Frequently Asked Questions


API Limitations. (IMPORTANT)

a. You can't remove songs from library.

b. You can't re-arrange songs in a playlist.

c. You can't remove songs from a playlist.

d. You can't rename a playlist or it's description.

e. No API to get Friend's feed.

g. No API to download song directly.

h. No support for playlist folder in the macOS app.


How do add lock screen widget?

Quickly access the music you love right from the lockscreen.

1. To choose open Soor > Settings > Widgets > Favourite > Select your desired item.

2. Lock the screen > Tap and hold the lock screen > Select Customize.

3. Tap widget area to open Widget chooser > Scroll and select Soor.

4. Now tap the lockscreen widget 2 times to enter widget config mode.

5. Choose the desired option and it will appear on lockscreen for quick access.


"Failed to connect" error while logging in.

If you get a Failed to connect error on the starting screen make sure the following steps are followed:

1. You have an active Apple Music subscription. The app will not work without an active Apple Music subscription. Open Settings.app > Music and verify that Apple Music switch is on.

2. If you are on a cellular connection, try again when you get on Wifi and vice versa.

3. Try restarting your iPhone and see if it helps.


How do I rename or edit a playlist?

There is no official API available from Apple to allow this. Open the stock Music.app and rename playlists using it.


Queue modification is unavailable when using System Player.

Use the Application Player for queue modification. Open Soor > Settings > Player > Player Type to change player.


Sometimes a song refuses to play.

Apple removes songs from Apple Music from time to time due to various licensing issues such as license expiry. In these cases Apple still lists the songs but currently doesn't provide a way for 3rd party devs to know that it's unavailable.

Unavailable songs might show up but won't play.


If you have any questions or suggestions, please email us at: support@soor.app.